The Quest® Operating Rules

Quest® Operating Rules – Version 2.2, September 2014
The Quest® Operating Rules form the foundation for nationwide EBT.  Adopted by NACHA’s Electronic Benefits and Services Council (formerly the EBT Council) in April 1996, they are a landmark achievement of a public/private partnership that is committed to developing and maintaining uniform EBT operating rules.

 

The entire rules book can be downloaded, or download by chapter
BY DOWNLOADING THESE DOCUMENTS YOU AGREE NOT TO ALTER OR MODIFY THE CONTENTS IN ANY WAY

 

 

Entire Rules Book

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Introduction

  • Definitions Chapter

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Chapter 1: Issuer Requirements

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Chapter 2: Card Specifications

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Chapter 3: Acquirer and Terminal Operator Requirements

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Chapter 4: Merchant Agreement Requirements

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Chapter 5: Error Resolution

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Chapter 6: Settlement

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Chapter 7: Third Party Service Provider Requirements

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Chapter 8: Arbitration and Grievance Procedures, Assessments

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Chapter 9: Security

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Chapter 10: Liabilities and Indemnification

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Chapter 11: Licensing of the QUEST Mark

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Chapter 12: Miscellaneous

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Appendix II: Form of Issuer Participation Agreement

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Appendix III: EBT Security Compliance Review

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Quest Operating Rules Guidelines

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